FAQ

What is your mailing address and or fax number?

Our mailing address is:

Interstate National Dealer Services
6120 Powers Ferry Rd NW, Suite 200
Atlanta, Georgia 30339

Our claims toll free # is: (800) 526-0929
Our claims fax # is: (678) 894-3548

What are your normal business hours?

Our main office is open from 9:00 am to 5:00 pm Eastern Time from Mondays through Fridays.

The Claims center is open from 8 am to 8 pm Eastern Time from Mondays through Fridays and 9:00 am to 5:30 pm on Saturdays.

Where can I take my vehicle for repairs?

Your first choice is normally to the dealer where you purchased your vehicle (if your dealer has a repair facility).

Your second choice is to one of our National Accounts, namely: Pepboys, Firestone, All Tune & Lube, AAMCO or Lee Myles Transmissions.

Or, you may take your vehicle to the shop of your choice that is licensed to conduct business as a repair facility in the State which you are located.

Is my service contract honored by all repair facilities?

Most repair facilities will accept your service contract and Interstate will pay for authorized repairs at your repair facility with our corporate credit card.

What is covered under the contract?

Please refer to the section of your service contract entitled “Mechanical Failure” of listed components as outlined in the applicable Terms and Conditions section of your Service Contract.

How do I file a claim?

Request the repair facility to call our claims department at 1-800-526-0929 between the hours of 8:00AM to 8PM EST Monday through Friday  or on Saturdays between 9:00am-5:30pm EDT.

How do you pay for a claim?

For Contract Holders –

The Contract Holder may be reimbursed by check through the mail on a covered repair less any applicable Service Contact deductible with an issued authorization number and receipt of an acceptable repair order invoice.

For Repair Facilities –

Payment by Corporate Credit Card within 2 (two) hours of receipt of an acceptable repair order invoice on a covered repair with an issued authorization number less any applicable Service Contract deductible .

The repair facility may be reimbursed by check through the mail on a covered repair less any applicable Service Contact deductible with an issued authorization number and receipt of an acceptable repair order invoice.

How long does it take to get reimbursed?

For a covered claim that was issued an authorization number, it takes 3-5 business days after Interstate’s receipt of an acceptable repair order invoice.  Claims paid with our corporate credit card are normally processed within two hours of submission of completed paperwork.

How do I get an authorization for travel expenses?

Once the failed part(s) is determined as a covered failure and you are at least 100 miles from home, you should call us for an authorization number.

How do I use my rental benefits?

Once the failed component(s) is determined to be a covered failure, you are entitled to the rental reimbursement benefits as stated in your Service Contract Terms and Conditions.

My vehicle needs a tow. How do I get this covered?

If you have Emergency Roadside Assistance , call the telephone # on your contract for Interstate Roadside Assistance.

or

If your repair is covered by your contract terms and conditions, towing and road service charges  maybe reimbursable up to the limits  as stated in your Service Contract Terms and Conditions.